Quality Assurance Excellence in Utilities
Improving QA Processes in State-run Utilities
Situation
The sixth largest publicly-owned utility company in the country was under pressure to reduce costs and improve IT productivity without any increase in budget.
Problem
Inefficient IT Operations.
Excessive defects found late in IT lifecycle.
60 years of legacy systems and processes.
Action
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In-depth assessment of existing policies, methodologies, processes, and templates.
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Conducted formal interviews with all major roles and levels in the organization.
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Conducted formal gap analysis against the SEI Capability Maturity Model (CMMi).
Results
Delivered a comprehensive roadmap to enable the client to implement a:
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Portfolio Management Strategy
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Consistent approach to cross-department coordination and project execution
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Overall QA/Quality Management Strategy
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Tailorable methodology to reduce IT project costs