Service Excellence in State Government
Cost-effective support for fast-growing county
County of more than 335,000 residents and EPA award-winner for “Excellence in Smart Growth” needed to improve IT infrastructure and services.
Excessive system and network downtime.
Increasingly complex applications requiring more end-user support.
nnoVest Group provided Help Desk Administrators and System Engineers to support the county infrastructure and WAN communications.
Help Desk Administrators support included Windows XP with Active Directory, MS Exchange Mail and various other HW and SW’s.
System Engineers provide NOC support to the county wide area network including switch monitoring, etc.
Created a process library and documented key processes to improve DR/BC.
Improved first call resolution.
Reduced infrastructure downtime by more than 25%.
Increased application availability and end-user satisfaction.