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Consulting & Professional Services

Service Excellence in State Government
Cost-effective support for fast-growing county
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Situation

County of more than 335,000 residents and EPA award-winner for “Excellence in Smart Growth” needed to improve IT infrastructure and services.

Problem

Excessive system and network downtime.

Increasingly complex applications requiring more end-user support.

Tight budget.

Action

  • nnoVest Group provided Help Desk Administrators and System Engineers to support the county infrastructure and WAN communications.  

  • Help Desk Administrators support included Windows XP with Active Directory, MS Exchange Mail and various other HW and SW’s.  

  • System Engineers provide NOC support to the county wide area network including switch monitoring, etc.

Results

  • Created a process library and documented key processes to improve DR/BC.

  • Improved first call resolution.

  • Reduced infrastructure downtime by more than 25%.

  • Increased application availability and end-user satisfaction.