
Service Excellence in State Government
Cost-effective support for fast-growing county

Situation
County of more than 335,000 residents and EPA award-winner for “Excellence in Smart Growth” needed to improve IT infrastructure and services.
Problem
Excessive system and network downtime.
Increasingly complex applications requiring more end-user support.
Tight budget.
Action
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nnoVest Group provided Help Desk Administrators and System Engineers to support the county infrastructure and WAN communications.
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Help Desk Administrators support included Windows XP with Active Directory, MS Exchange Mail and various other HW and SW’s.
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System Engineers provide NOC support to the county wide area network including switch monitoring, etc.
Results
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Created a process library and documented key processes to improve DR/BC.
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Improved first call resolution.
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Reduced infrastructure downtime by more than 25%.
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Increased application availability and end-user satisfaction.