Quality Assurance Excellence in Healthcare
Improving Cross-Functional Processes…
A large healthcare provider was looking to identify potential areas for improvement to increase the overall effectiveness of operations.
Excessive cost of quality.
Constant change causing weak accountability and role/responsibility confusion.
Culture was activity-centric, not metrics/performance-centric.
Weak project governance.
In-depth assessment of existing policies, methodologies, processes, and templates.
Formal interviews with all major roles and levels in the organization.
Formal gap analysis against the SEI Capability Maturity Model (CMMi).
Identified process improvements to deliver more than 35% productivity improvements for the client.