Quality Assurance Excellence in Healthcare
Improving Cross-Functional Processes…
and Results!
Situation
A large healthcare provider was looking to identify potential areas for improvement to increase the overall effectiveness of operations.
Problem
Excessive cost of quality.
Constant change causing weak accountability and role/responsibility confusion.
Culture was activity-centric, not metrics/performance-centric.
Weak project governance.
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Identified process improvements to deliver more than 35% productivity improvements for the client.
Results
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In-depth assessment of existing policies, methodologies, processes, and templates.
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Formal interviews with all major roles and levels in the organization.
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Formal gap analysis against the SEI Capability Maturity Model (CMMi).
Action