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Consulting & Professional Services

Quality Assurance Excellence in Healthcare
Improving Cross-Functional Processes…
and Results!
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Situation

A large healthcare provider was looking to identify potential areas for improvement to increase the overall effectiveness of operations.

Problem

Excessive cost of quality.

Constant change causing weak accountability and role/responsibility confusion.

Culture was activity-centric, not metrics/performance-centric.

Weak project governance.

Action

  • In-depth assessment of existing policies, methodologies, processes, and  templates.

  • Formal interviews with all major roles and levels in the organization.

  • Formal gap analysis against the SEI Capability Maturity Model (CMMi).

Results

  • Identified process improvements to deliver more than 35% productivity improvements for the client.