Quality Assurance Excellence in Manufacturing
Identifying and resolving performance issues in ERP Applications
Situation
A major defense contractor was struggling with an under-performing ERP application that was crippling operations.
Problem
Numerous performance bottlenecks.
11,000 concurrent users.
Highly complex application.
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Network capabilities were proven stable.
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Citrix configurations were optimized to provide stable production environment based on load test result.
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Application and DB processes bottlenecks were identified and presented to ERP vendor for resolution.
Results
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Reviewed all processes and history of the application.
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Created new test matrix.
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Verified Citrix and network configurations to support stress of application.
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Built targeted stress and user volume tests utilizing HP LoadRunner.
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Used a stepping technique to assess network and application bottlenecks.
Action