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Consulting & Professional Services

Quality Assurance Excellence in Manufacturing
Identifying and resolving performance issues in ERP Applications
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Situation

A major defense contractor was struggling with an under-performing ERP application that was crippling operations.

Problem

Numerous performance bottlenecks.

11,000 concurrent users.

Highly complex application.

Action

  • Reviewed all processes and history of the application.

  • Created new test matrix.

  • Verified Citrix and network configurations to support stress of application.

  • Built targeted stress and user volume tests utilizing HP LoadRunner.

  • Used a stepping technique to assess network and application bottlenecks.

Results

  • Network capabilities were proven stable.

  • Citrix configurations were optimized to provide stable production environment based on load test result.

  • Application and DB processes bottlenecks were identified and presented to ERP vendor for resolution.