Service Management Excellence in Hi-Tech
Managing network storage projects, quality assurance, and maintaining audit readiness
A large multinational technology and consulting provider was challenged with managing a backlog of technology refresh and micro-code update projects.
Quality assurance and audit preparedness were suffering due to lack of resource capacity and well-defined audit processes.
Thousands of deployed network devices were behind on patch levels and were no longer supported.
Asset and license databases were not up-to-date with current HW/SW details.
Licensing costs were not being adequately managed and controlled.