Unified Communications

InnoVest has experience and access to unified communication products. We help maximize client investment by balancing new technology introduction with multi-vendor integration services. We provide independent guidance to present alternatives including hosting and managed services that offer secure and enterprise scalability at a predictable cost.

Our Unified Communications Services span the life cycle, beginning with a Strategy and Roadmap service which:

 Assess how the technology alternatives might improve existing business processes.
 Business case development
 Document the business case considerations to prioritize the potential solution alternatives: cost reduction, enhanced service delivery, improved productivity, etc.
 Enterprise communications requirements and vision
 Evaluate approaches for enhancing and/or integrating:
    1. Contact Center
    2. IP Voice systems (switch, gateways, and voice mail)
    3. Messaging – email, instant messaging, text, unified 
    4. Presence
    5. Productivity enabling applications
    6. Web and Video Conferencing
 Optional comparison of selectively hosted solutions versus in-house investment
 Review and assess existing communications systems support
 Review wireline as well as wireless access technologies that can enable the office, mobile and tele-worker to fully reap the expected benefits
 Security and management requirements

InnoVest provides number of relevant services:

 Competitive product and vendor evaluation
 Pilot deployments
 Point solutions upgrade
 Integration of voice mail, messaging, directory, identity, and mobility solutions
 Migration to hosted and managed solutions
 Migration planning for next generation architectures - IP Multimedia Subsystem (IMS)

Solution Benefits

 Technology solutions aligned to requirements
 Investment protection – Vendor independent analysis and integration of legacy assets
 Introduction of new technologies as they are commercially viable

Services Summary

 Architecture design
 Implementation and integration
 Implementation and Migration